Dear Foster Mill Village Resident:

Waste Management and Foster Mill Village Community Association would like to announce Waste Management is the only company responsible for your garbage collection service.  We appreciate this opportunity to serve you.  As your collection company, we are committed to providing you with responsive, dependable and quality service.  To acquaint you with our services and guidelines, we present the following information:

BILLING PROCEDURES/CUSTOMER ASSISTANCE:  Please call our customer service office to set up your account. We will bill you directly, three months in advance. If you have questions about your billing, please call our Residential Customer Service Center at 713-686-6666 or 800-553-1902.

COLLECTION DAYS / TIME:  Your collection days will be Monday and Thursday and optional recycling collection on Thursday.  Please be sure your garbage is set out by 7:00 a.m. on these days.

BACKDOOR SERVICE:  Household garbage, grass clippings, leaves, branches and tree trimmings are collected at the garage door.

CONTAINER PACKAGING:  Please package your household garbage, grass clippings and leaves in a type of container designed for use as a residential trash container such as standard, lightweight metal cans, plastic cans or sturdy plastic trash bags. 

Important - For the safety and protection of our employees and equipment, we do require that branches and tree trimmings be restricted to diameters of no more than three (3) inches, cut in lengths not exceeding four (4) feet and securely tied in bundles.  All containers, bags and bundles should weigh no more than forty (40) pounds.

BULK TRASH COLLECTION:  This additional curbside service is provided on the second collection day of each week for the removal of bulky items and white goods such as moving boxes (please break them down and bundle them), old furniture and appliances.  Please note that we can no longer collect appliances containing CFC-refrigerant (freon), such as refrigerators, freezers, etc., without certification that the freon has been properly removed and recycled, pursuant to current Federal law. 

UNACCEPTABLE ITEMS:  For reasons of governmental restrictions, personnel or community safety and/or protection of equipment, the following items cannot be collected: Gasoline, motor oil (and used filters), paint and other similar liquids (i.e.; hazardous wastes); vehicle tires and batteries, and large pieces of metal such as car fenders and engines; and debris from construction and major remodeling such as carpeting, rocks, bricks, concrete, dirt, sand, gravel, roofing, lumber, large pieces of glass, etc., (these items should be disposed of by the contractor performing the work).  Potentially dangerous materials, such as sharp objects, glass, metal, etc., should be properly identified and separated from other trash and/or double wrapped to avoid potential injury to the loader.  Large pieces of glass will not be collected. 

HOLIDAYS:  Holidays observed are:  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.  There will be no service on these holidays.  Service will resume on the next scheduled collection day.

CUSTOMER ASSISTANCE:    Our office is open from 8:00 a.m. to 5:00 p.m., Monday through Friday and 8am-12pm Saturday. If you need assistance, please call our Residential Customer Service Center at 713-686-6666.  We will be happy to help!